Terms & Conditions

Refunds / Exchanges:

  • Due to the tedious, handcrafted nature of our products, only in some cases we are able to provide refunds or exchanges for custom orders. Quality of our products and satisfied customers are our priorities. In case of our fault we alway do our best to keep you satisfied in the end.
  • In case a driver delivered your order and upon receiving and checkup you found some fractures, please take a picture of the product and inform the driver and call center/branch manager at the same time.
    To make amends, we will take the cake and fix all defects and deliver back to you shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the damaged product, that you can use for your next order.
  • Once a cake has been picked up by you or a designated party, it is considered "Accepted". We will be asking to sign the Tax Invoice for this purpose. All products are the responsibility of the customer once it leaves our shop or after receiving from the drivers. Unfortunately we cannot accept refund/exchange requests after the cake was accepted if the concern is design or color mismatch (expected VS received), style, melted toys, etc. Because it is very difficult to fairly distinguish whether the cause was because of correct storing & handling conditions or not.
  • In this case, we will be very appreciative and thankful to receive your feedback that is important to us to improve our service and meet your highest expectations next time Customer Care 048132333, 0504772947.
  • We only give refunds/exchanges in accordance with refund policies stated below;
  • Upon receiving you determine that the design of the cake is not similar to that you ordered and/or some major mistake found: we will try to fix the mistake and deliver you the cake that meets your requirements shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the cake, that you can use for your next order.
    If you do not accept the cake we will provide you with a certificate* with a full refund.
  • Cake flavor and texture is subjective. If you are unhappy with your order and/or purchase (the quality of the cake flavor or texture is determined to not meet our standards) and would like to repair/refund:
    • Please notify us immediately (within 24 hours of pick-up or delivery) of your concern and return your dessert to us for quality check up and exchange/refund;
    • For refund please sign the refund form or confirm it scanned via Whatsapp;
    • We will be happy to replace the cake immediately or issue a certificate* with a full amount of return (cake should be returned to the shop).
  • Unfortunately, we cannot issue full refunds for cakes that have already been half and more eaten. In case if half of the cake been eaten, but the quality of the cake flavor or texture is determined to not meet our standards, we provide you with certificate* of 25% compensation from the amount of the price, that you can use for your next order (cake should be returned to the shop).
    *Certificates issues within 7 days.
  • Please be informed that the bright/dark colors of the cakes could temporarily stain at your teeth and hands.
  • Before you start enjoying, please be attentive and remove all not edible items & decoration from cakes that could be used for decoration or modelling: wooden toothpicks, bamboo sticks, plastic accessories etc. Our company is not liable for any harm caused by it.
  • You can leave the feedback about service here: https://katrina.ae/booking_feedback#OTQ2MjUy; via whatsapp or phone: Customer Care 048132333, 0504772947.

Cancellation / Changes:

  • We accept changes in design, time or location 48 hours before scheduled delivery or pick up time.
  • In case of any changes or cancellation after 48 hours, 50% of deposit amount is non-refundable.
  • Changes and cancellation terms & conditions for wedding cakes orders are different (requires more time) and are provided on the website www.weddingcake.ae/faq

Privacy Policy

Katrina Sweets & Confectionery operates the katrina.ae website, which provides the SERVICE. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at katrina.ae , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and e-mail address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Photo, Video materials

Katrina Sweets reserves the right to post photographs/images of any of our work & products on our website and other websites belonging to us, and on partner’s websites.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

This Privacy Policy is effective as of 19th August 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms & Conditions of website usage:

By accessing the Website at http://katrina.ae or via redirection from http://www.katrinasweets.com (hereinafter called the “Website” or “Katrina Sweets’ website), you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. The materials contained in this website are protected by applicable copyright and trademark law. You must not use the Website if you disagree with any of the following Terms and Conditions.

The Terms and Conditions govern the use of the Website, the products and services provided by the site. By viewing, accessing or using this website and any associated websites mentioned any herewith, the applications and products related, including the online order, customer care service, delivery, and other related services provided by Katrina Sweets, you understand and agree that these Terms and Conditions mentioned herein. You agree to accept this as a legal binding contract, equivalent to a signed documentary contract that binds you legally.

Subject to the applicable and related Law, Katrina Sweets, may at any time, at its discretion, from time to time change, amend, remove or otherwise modify all or part of the Terms and Conditions at its sole discretion. Katrina Sweets recommends you to carefully read and understand the Terms and Conditions when you visit or browse or use the services that may infer with your rights. If you do not agree or find any term contradictory with you, Katrina Sweets recommends not to use this Website.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Katrina Sweets’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials, including photos of cakes and pastries ;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Katrina Sweets’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

Violation of these rules is subject to legal action from Katrina Sweets.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Katrina Sweets at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Website Usage:

Terms and conditions commonly apply to all users who access this website. The site may include content, images, graphics, videos, and third party links or links to third party websites. Katrinasweets.com does not regularly review the information provided by the third party links or websites. We do not endorse the materials and any information pertaining to the third party sites. By using our website, you agree that we are not liable for any form of liability arising from accessing the third party website. You acknowledge and agree that all the usage related to a third party website is done at your own knowledge and risk.

We offer conditional permission to all our users to access the website in agreement with the Terms and Conditions.

You are allowed to download a copy of the materials or images from the website, but only for your personal and non-commercial use.

You agree not to launch or use or be a cause to launch or use any computerized, automated or hybrid system or any program that connects with our website or online ordering site. It includes limitation, distribution of vouchers, codes, spiders, publishing data, offline readers, pop up windows, and all other elements that may display anything similar to our site.

You agree not to use any kind of communication you had with us for any commercial purpose.

You shall not solicit for any reasons on any of the users of our site.

Intellectual Property Rights:

Our site has many valuable intellectual properties which include but not limited to logos, trademarks, copyrights, used by us and our subsidiaries and affiliates. The intellectual properties are used to create a distinctive outlook on quality of products, services or otherwise offered by us. These logos or trademarks or otherwise any property rights related to our site are secured from reproduction in any form under national and international legal policies. All information you access at the site is the exclusive property of Katrina Sweets. We do not endorse any views on third party links or hyperlinks you access on our site. Neither explicitly nor implicitly had we associated with any claims or warranties that may arise in relation to third party claims.

Communication:

By accessing this Website, you agree and consent to receive communications in any form, like SMS, email or other electronic mode of communications or even through postal communications, as the case may be. You shall agree that all the agreements, notices, communications and otherwise any form of communications that we provide you through email or otherwise is entitled as the transaction between the customer and us.

Your Account on the Website

You shall have the sole responsibility to maintain the confidentiality of your account related information, password and otherwise any kind of information to restrict third party access through your account. You shall also accept that you are held liable for all the transactions and activities that occur under your registered account.

Katrina Sweets ensures to secure your personal data. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well. Katrina Sweets reserves all rights to refuse the service, terminate your account, cancel orders, remove or edit content at its sole discretion.

Disclaimer

The materials on the Website are provided on an ‘as is’ basis. Katrina Sweets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Indemnification

You hereby indemnify Katrina Sweets to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Pricing and Products:

All products listed on the Website, the price, description and terms are subject to change. Katrina Sweets holds the sole right to change, remove, modify, suspend or discontinue the sale of any product at any time with or without notice at our discretion. Katrina Sweets is not liable to you or you any third party site for any changes, amendments, dismissal or discontinuation of any product listed in our site. To know more about pricing and products, check our terms of sale.

Governing Law & Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with the laws of Dubai and United Arab Emirates , and you will irrevocably submit to the exclusive jurisdiction of the UAE state and courts located in Dubai for the resolution of any disputes.

Terms & Conditions

Refunds / Exchanges:

  • Due to the tedious, handcrafted nature of our products, only in some cases we are able to provide refunds or exchanges for custom orders. Quality of our products and satisfied customers are our priorities. In case of our fault we alway do our best to keep you satisfied in the end.
  • In case a driver delivered your order and upon receiving and checkup you found some fractures, please take a picture of the product and inform the driver and call center/branch manager at the same time.
    To make amends, we will take the cake and fix all defects and deliver back to you shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the damaged product, that you can use for your next order.
  • Once a cake has been picked up by you or a designated party, it is considered "Accepted". We will be asking to sign the Tax Invoice for this purpose. All products are the responsibility of the customer once it leaves our shop or after receiving from the drivers. Unfortunately we cannot accept refund/exchange requests after the cake was accepted if the concern is design or color mismatch (expected VS received), style, melted toys, etc. Because it is very difficult to fairly distinguish whether the cause was because of correct storing & handling conditions or not.
  • In this case, we will be very appreciative and thankful to receive your feedback that is important to us to improve our service and meet your highest expectations next time Customer Care 048132333, 0504772947.
  • We only give refunds/exchanges in accordance with refund policies stated below;
  • Upon receiving you determine that the design of the cake is not similar to that you ordered and/or some major mistake found: we will try to fix the mistake and deliver you the cake that meets your requirements shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the cake, that you can use for your next order.
    If you do not accept the cake we will provide you with a certificate* with a full refund.
  • Cake flavor and texture is subjective. If you are unhappy with your order and/or purchase (the quality of the cake flavor or texture is determined to not meet our standards) and would like to repair/refund:
    • Please notify us immediately (within 24 hours of pick-up or delivery) of your concern and return your dessert to us for quality check up and exchange/refund;
    • For refund please sign the refund form or confirm it scanned via Whatsapp;
    • We will be happy to replace the cake immediately or issue a certificate* with a full amount of return (cake should be returned to the shop).
  • Unfortunately, we cannot issue full refunds for cakes that have already been half and more eaten. In case if half of the cake been eaten, but the quality of the cake flavor or texture is determined to not meet our standards, we provide you with certificate* of 25% compensation from the amount of the price, that you can use for your next order (cake should be returned to the shop).
    *Certificates issues within 7 days.
  • Please be informed that the bright/dark colors of the cakes could temporarily stain at your teeth and hands.
  • Before you start enjoying, please be attentive and remove all not edible items & decoration from cakes that could be used for decoration or modelling: wooden toothpicks, bamboo sticks, plastic accessories etc. Our company is not liable for any harm caused by it.
  • You can leave the feedback about service here: https://katrina.ae/booking_feedback#OTQ2MjUy; via whatsapp or phone: Customer Care 048132333, 0504772947.

Cancellation / Changes:

  • We accept changes in design, time or location 48 hours before scheduled delivery or pick up time.
  • In case of any changes or cancellation after 48 hours, 50% of deposit amount is non-refundable.
  • Changes and cancellation terms & conditions for wedding cakes orders are different (requires more time) and are provided on the website www.weddingcake.ae/faq

Privacy Policy

Katrina Sweets & Confectionery operates the katrina.ae website, which provides the SERVICE. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at katrina.ae , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and e-mail address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Photo, Video materials

Katrina Sweets reserves the right to post photographs/images of any of our work & products on our website and other websites belonging to us, and on partner’s websites.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

This Privacy Policy is effective as of 19th August 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms & Conditions of website usage:

By accessing the Website at http://katrina.ae or via redirection from http://www.katrinasweets.com (hereinafter called the “Website” or “Katrina Sweets’ website), you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. The materials contained in this website are protected by applicable copyright and trademark law. You must not use the Website if you disagree with any of the following Terms and Conditions.

The Terms and Conditions govern the use of the Website, the products and services provided by the site. By viewing, accessing or using this website and any associated websites mentioned any herewith, the applications and products related, including the online order, customer care service, delivery, and other related services provided by Katrina Sweets, you understand and agree that these Terms and Conditions mentioned herein. You agree to accept this as a legal binding contract, equivalent to a signed documentary contract that binds you legally.

Subject to the applicable and related Law, Katrina Sweets, may at any time, at its discretion, from time to time change, amend, remove or otherwise modify all or part of the Terms and Conditions at its sole discretion. Katrina Sweets recommends you to carefully read and understand the Terms and Conditions when you visit or browse or use the services that may infer with your rights. If you do not agree or find any term contradictory with you, Katrina Sweets recommends not to use this Website.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Katrina Sweets’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials, including photos of cakes and pastries ;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Katrina Sweets’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

Violation of these rules is subject to legal action from Katrina Sweets.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Katrina Sweets at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Website Usage:

Terms and conditions commonly apply to all users who access this website. The site may include content, images, graphics, videos, and third party links or links to third party websites. Katrinasweets.com does not regularly review the information provided by the third party links or websites. We do not endorse the materials and any information pertaining to the third party sites. By using our website, you agree that we are not liable for any form of liability arising from accessing the third party website. You acknowledge and agree that all the usage related to a third party website is done at your own knowledge and risk.

We offer conditional permission to all our users to access the website in agreement with the Terms and Conditions.

You are allowed to download a copy of the materials or images from the website, but only for your personal and non-commercial use.

You agree not to launch or use or be a cause to launch or use any computerized, automated or hybrid system or any program that connects with our website or online ordering site. It includes limitation, distribution of vouchers, codes, spiders, publishing data, offline readers, pop up windows, and all other elements that may display anything similar to our site.

You agree not to use any kind of communication you had with us for any commercial purpose.

You shall not solicit for any reasons on any of the users of our site.

Intellectual Property Rights:

Our site has many valuable intellectual properties which include but not limited to logos, trademarks, copyrights, used by us and our subsidiaries and affiliates. The intellectual properties are used to create a distinctive outlook on quality of products, services or otherwise offered by us. These logos or trademarks or otherwise any property rights related to our site are secured from reproduction in any form under national and international legal policies. All information you access at the site is the exclusive property of Katrina Sweets. We do not endorse any views on third party links or hyperlinks you access on our site. Neither explicitly nor implicitly had we associated with any claims or warranties that may arise in relation to third party claims.

Communication:

By accessing this Website, you agree and consent to receive communications in any form, like SMS, email or other electronic mode of communications or even through postal communications, as the case may be. You shall agree that all the agreements, notices, communications and otherwise any form of communications that we provide you through email or otherwise is entitled as the transaction between the customer and us.

Your Account on the Website

You shall have the sole responsibility to maintain the confidentiality of your account related information, password and otherwise any kind of information to restrict third party access through your account. You shall also accept that you are held liable for all the transactions and activities that occur under your registered account.

Katrina Sweets ensures to secure your personal data. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well. Katrina Sweets reserves all rights to refuse the service, terminate your account, cancel orders, remove or edit content at its sole discretion.

Disclaimer

The materials on the Website are provided on an ‘as is’ basis. Katrina Sweets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Indemnification

You hereby indemnify Katrina Sweets to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Pricing and Products:

All products listed on the Website, the price, description and terms are subject to change. Katrina Sweets holds the sole right to change, remove, modify, suspend or discontinue the sale of any product at any time with or without notice at our discretion. Katrina Sweets is not liable to you or you any third party site for any changes, amendments, dismissal or discontinuation of any product listed in our site. To know more about pricing and products, check our terms of sale.

Governing Law & Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with the laws of Dubai and United Arab Emirates , and you will irrevocably submit to the exclusive jurisdiction of the UAE state and courts located in Dubai for the resolution of any disputes.

Terms & Conditions

Refunds / Exchanges:

  • Due to the tedious, handcrafted nature of our products, only in some cases we are able to provide refunds or exchanges for custom orders. Quality of our products and satisfied customers are our priorities. In case of our fault we alway do our best to keep you satisfied in the end.
  • In case a driver delivered your order and upon receiving and checkup you found some fractures, please take a picture of the product and inform the driver and call center/branch manager at the same time.
    To make amends, we will take the cake and fix all defects and deliver back to you shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the damaged product, that you can use for your next order.
  • Once a cake has been picked up by you or a designated party, it is considered "Accepted". We will be asking to sign the Tax Invoice for this purpose. All products are the responsibility of the customer once it leaves our shop or after receiving from the drivers. Unfortunately we cannot accept refund/exchange requests after the cake was accepted if the concern is design or color mismatch (expected VS received), style, melted toys, etc. Because it is very difficult to fairly distinguish whether the cause was because of correct storing & handling conditions or not.
  • In this case, we will be very appreciative and thankful to receive your feedback that is important to us to improve our service and meet your highest expectations next time Customer Care 048132333, 0504772947.
  • We only give refunds/exchanges in accordance with refund policies stated below;
  • Upon receiving you determine that the design of the cake is not similar to that you ordered and/or some major mistake found: we will try to fix the mistake and deliver you the cake that meets your requirements shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the cake, that you can use for your next order.
    If you do not accept the cake we will provide you with a certificate* with a full refund.
  • Cake flavor and texture is subjective. If you are unhappy with your order and/or purchase (the quality of the cake flavor or texture is determined to not meet our standards) and would like to repair/refund:
    • Please notify us immediately (within 24 hours of pick-up or delivery) of your concern and return your dessert to us for quality check up and exchange/refund;
    • For refund please sign the refund form or confirm it scanned via Whatsapp;
    • We will be happy to replace the cake immediately or issue a certificate* with a full amount of return (cake should be returned to the shop).
  • Unfortunately, we cannot issue full refunds for cakes that have already been half and more eaten. In case if half of the cake been eaten, but the quality of the cake flavor or texture is determined to not meet our standards, we provide you with certificate* of 25% compensation from the amount of the price, that you can use for your next order (cake should be returned to the shop).
    *Certificates issues within 7 days.
  • Please be informed that the bright/dark colors of the cakes could temporarily stain at your teeth and hands.
  • Before you start enjoying, please be attentive and remove all not edible items & decoration from cakes that could be used for decoration or modelling: wooden toothpicks, bamboo sticks, plastic accessories etc. Our company is not liable for any harm caused by it.
  • You can leave the feedback about service here: https://katrina.ae/booking_feedback#OTQ2MjUy; via whatsapp or phone: Customer Care 048132333, 0504772947.

Cancellation / Changes:

  • We accept changes in design, time or location 48 hours before scheduled delivery or pick up time.
  • In case of any changes or cancellation after 48 hours, 50% of deposit amount is non-refundable.
  • Changes and cancellation terms & conditions for wedding cakes orders are different (requires more time) and are provided on the website www.weddingcake.ae/faq

Privacy Policy

Katrina Sweets & Confectionery operates the katrina.ae website, which provides the SERVICE. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at katrina.ae , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and e-mail address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Photo, Video materials

Katrina Sweets reserves the right to post photographs/images of any of our work & products on our website and other websites belonging to us, and on partner’s websites.

Cookies

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

This Privacy Policy is effective as of 19th August 2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms & Conditions of website usage:

By accessing the Website at http://katrina.ae or via redirection from http://www.katrinasweets.com (hereinafter called the “Website” or “Katrina Sweets’ website), you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. The materials contained in this website are protected by applicable copyright and trademark law. You must not use the Website if you disagree with any of the following Terms and Conditions.

The Terms and Conditions govern the use of the Website, the products and services provided by the site. By viewing, accessing or using this website and any associated websites mentioned any herewith, the applications and products related, including the online order, customer care service, delivery, and other related services provided by Katrina Sweets, you understand and agree that these Terms and Conditions mentioned herein. You agree to accept this as a legal binding contract, equivalent to a signed documentary contract that binds you legally.

Subject to the applicable and related Law, Katrina Sweets, may at any time, at its discretion, from time to time change, amend, remove or otherwise modify all or part of the Terms and Conditions at its sole discretion. Katrina Sweets recommends you to carefully read and understand the Terms and Conditions when you visit or browse or use the services that may infer with your rights. If you do not agree or find any term contradictory with you, Katrina Sweets recommends not to use this Website.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Katrina Sweets’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials, including photos of cakes and pastries ;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Katrina Sweets’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

Violation of these rules is subject to legal action from Katrina Sweets.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Katrina Sweets at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Website Usage:

Terms and conditions commonly apply to all users who access this website. The site may include content, images, graphics, videos, and third party links or links to third party websites. Katrinasweets.com does not regularly review the information provided by the third party links or websites. We do not endorse the materials and any information pertaining to the third party sites. By using our website, you agree that we are not liable for any form of liability arising from accessing the third party website. You acknowledge and agree that all the usage related to a third party website is done at your own knowledge and risk.

We offer conditional permission to all our users to access the website in agreement with the Terms and Conditions.

You are allowed to download a copy of the materials or images from the website, but only for your personal and non-commercial use.

You agree not to launch or use or be a cause to launch or use any computerized, automated or hybrid system or any program that connects with our website or online ordering site. It includes limitation, distribution of vouchers, codes, spiders, publishing data, offline readers, pop up windows, and all other elements that may display anything similar to our site.

You agree not to use any kind of communication you had with us for any commercial purpose.

You shall not solicit for any reasons on any of the users of our site.

Intellectual Property Rights:

Our site has many valuable intellectual properties which include but not limited to logos, trademarks, copyrights, used by us and our subsidiaries and affiliates. The intellectual properties are used to create a distinctive outlook on quality of products, services or otherwise offered by us. These logos or trademarks or otherwise any property rights related to our site are secured from reproduction in any form under national and international legal policies. All information you access at the site is the exclusive property of Katrina Sweets. We do not endorse any views on third party links or hyperlinks you access on our site. Neither explicitly nor implicitly had we associated with any claims or warranties that may arise in relation to third party claims.

Communication:

By accessing this Website, you agree and consent to receive communications in any form, like SMS, email or other electronic mode of communications or even through postal communications, as the case may be. You shall agree that all the agreements, notices, communications and otherwise any form of communications that we provide you through email or otherwise is entitled as the transaction between the customer and us.

Your Account on the Website

You shall have the sole responsibility to maintain the confidentiality of your account related information, password and otherwise any kind of information to restrict third party access through your account. You shall also accept that you are held liable for all the transactions and activities that occur under your registered account.

Katrina Sweets ensures to secure your personal data. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well. Katrina Sweets reserves all rights to refuse the service, terminate your account, cancel orders, remove or edit content at its sole discretion.

Disclaimer

The materials on the Website are provided on an ‘as is’ basis. Katrina Sweets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Indemnification

You hereby indemnify Katrina Sweets to the fullest extent from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Pricing and Products:

All products listed on the Website, the price, description and terms are subject to change. Katrina Sweets holds the sole right to change, remove, modify, suspend or discontinue the sale of any product at any time with or without notice at our discretion. Katrina Sweets is not liable to you or you any third party site for any changes, amendments, dismissal or discontinuation of any product listed in our site. To know more about pricing and products, check our terms of sale.

Governing Law & Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with the laws of Dubai and United Arab Emirates , and you will irrevocably submit to the exclusive jurisdiction of the UAE state and courts located in Dubai for the resolution of any disputes.

Terms & Conditions

Refunds / Exchanges:

  • Due to the tedious, handcrafted nature of our products, only in some cases we are able to provide refunds or exchanges for custom orders. Quality of our products and satisfied customers are our priorities. In case of our fault we alway do our best to keep you satisfied in the end.
  • In case a driver delivered your order and upon receiving and checkup you found some fractures, please take a picture of the product and inform the driver and call center/branch manager at the same time.
    To make amends, we will take the cake and fix all defects and deliver back to you shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the damaged product, that you can use for your next order.
  • Once a cake has been picked up by you or a designated party, it is considered "Accepted". We will be asking to sign the Tax Invoice for this purpose. All products are the responsibility of the customer once it leaves our shop or after receiving from the drivers. Unfortunately we cannot accept refund/exchange requests after the cake was accepted if the concern is design or color mismatch (expected VS received), style, melted toys, etc. Because it is very difficult to fairly distinguish whether the cause was because of correct storing & handling conditions or not.
  • In this case, we will be very appreciative and thankful to receive your feedback that is important to us to improve our service and meet your highest expectations next time Customer Care 048132333, 0504772947.
  • We only give refunds/exchanges in accordance with refund policies stated below;
  • Upon receiving you determine that the design of the cake is not similar to that you ordered and/or some major mistake found: we will try to fix the mistake and deliver you the cake that meets your requirements shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this scenario, as compensation and apologies, we will provide you with a certificate* of 25% from the amount of the cake, that you can use for your next order.
    If you do not accept the cake we will provide you with a certificate* with a full refund.
  • Cake flavor and texture is subjective. If you are unhappy with your order and/or purchase (the quality of the cake flavor or texture is determined to not meet our standards) and would like to repair/refund:
    • Please notify us immediately (within 24 hours of pick-up or delivery) of your concern and return your dessert to us for quality check up and exchange/refund;
    • For refund please sign the refund form or confirm it scanned via Whatsapp;
    • We will be happy to replace the cake immediately or issue a certificate* with a full amount of return (cake should be returned to the shop).
  • Unfortunately, we cannot issue full refunds for cakes that have already been half and more eaten. In case if half of the cake been eaten, but the quality of the cake flavor or texture is determined to not meet our standards, we provide you with certificate* of 25% compensation from the amount of the price, that you can use for your next order (cake should be returned to the shop).
    *Certificates issues within 7 days.
  • Please be informed that the bright/dark colors of the cakes could temporarily stain at your teeth and hands.
  • Before you start enjoying, please be attentive and remove all not edible items & decoration from cakes that could be used for decoration or modelling: wooden toothpicks, bamboo sticks, plastic accessories etc. Our company is not liable for any harm caused by it.
  • You can leave the feedback about service here: https://katrina.ae/booking_feedback#OTQ2MjUy; via whatsapp or phone: Customer Care 048132333, 0504772947.

Cancellation / Changes:

  • We accept changes in design, time or location 48 hours before scheduled delivery or pick up time.
  • In case of any changes or cancellation after 48 hours,
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