DELIVERY

Do you provide same-day home delivery? What is the timing?

Yes, regular cakes & pastries available now in the shop,as well as drinks, can be delivered to your doorstep within one hour around almost all Dubai areas and within suburbs of Abu-Dhabi city. Just call or message in WhatsApp the nearest shop to you (all branches with locations, phone and WhatsApp numbers you can find here).

Delivery is free for orders above AED 150 (might vary depending on your location). Otherwise a delivery charge will be required. Please visit our Delivery page to see delivery charges.

Timing: Usually it works 11AM to 11PM, but can vary due to restrictions.

Hint: you can also ask for candles (or toppers), and a free celebration message on a cake/cake board.

What is the minimum order amount required for same-day home delivery?

We deliver cakes & pastries from 50 AED or 70 AED. Actual min amount depends on your location. Please check the price schedule at the Delivery page.

Do you deliver to other Emirates?

Yes, we do deliver to all Emirates. Delivery charges depend on distance and order amount. Free delivery is also available for big orders. Please check the price schedule at the Delivery page.

What are the safe measures you take for safe delivery?

Our delivery is safe: all our drivers daily pass temperature checkup and take all required precautionary measures such as gloves, masks, sanitizers as required.

The goods are packed in a box & sealed by our employees who are daily hygienically checked as per Municipality standards and use all chemicals and tools required by Municipality to ensure its hygienic

Our driver can put a cake at the location where you say then to keep it (contactless delivery).

Where can I collect my order if I don’t require home delivery?

You can request to keep your customized order in any of our branches and collect it at the required time.

A driver delivered me a damaged (fractured) cake.

In case a driver delivered your order and upon receiving and checkup you found some fractures, please take a picture of the product and inform the driver and our call center at the same time.

The quality of our products and satisfied customers is our priority. We will take the cake and fix all defects and deliver back to you shortly. In some cases, it might be not possible due to your schedule or any other circumstances. In this case, in compensation and apology we will provide you with 25% compensation from the amount of the damaged product, that you can use for your next order.

CUSTOMIZED CAKE

How can I choose a design for my customized cake?

1) You can select design from our web-catalog and provide us with your modifications of the selected design, if any, such as: color, size, toys, photo etc. For wedding cakes please visit weddingcake.ae

2) Find any design in Google you wish to come true
Then send it to us through one of our branches or Call-Center WhatsApp or Form on the website with modifications required, if any.

What is the process of Customized Cakes order?

After you decide on the design, size, and date, you can choose any ordering method suitable for you:

Our operator will send you the quote, and if confirmed, issue your order. We will do our best to make you the most impressed.

How many days in advance I should order a customized cake?

The required time for customized cakes depends on how difficult the design is. We usually require at least 2 days in advance order. On public holidays and weekends, we usually experience a high number of customized orders, so we recommend you to place an order as in advance as possible. If you wish to place an order for Thursday- Friday we recommend you do it before Monday of the same week.

How can I calculate how many kg of cake I need for my event?

If you order a standard cake from our catalog, approximate weight in kg and an approximate number of portions are written on the cake name (e.g. “Honey cake” 1kg, 10-12 port.”) in most cases.

For customized cakes, every 0.5 kg of cake is approximately enough for 5 portions. The minimum weight for customized is 1.5 kg, i.e. for 12-15 portions.

Please note that despite other cake shops the real customized cake weight in Katrina is normally higher than the announced one.

What is the payment process for customized cakes?

To place an order and get a confirmation on your booking for a customized cake we require a 50% booking advanced payment. The rest 50% should be paid upon receiving.

What is the expiration period for cakes?

Actual shelf-life depends on the type of sponge (honey sponge stays longer, millefeuille stays 1 day only) and cream, as well as decoration on top and storage conditions. Therefore best to consume them on the same day, or within 2 days from the date of baking.

Our products are made of natural and fresh high-quality ingredients. We do not use any preservatives to extend cakes shelf-life.

What if my event is tomorrow and I need a customized cake?

You can choose any standard cake, and we will impose a beautiful sugar ribbon with any inscription. Individual and elegant look.

Unfortunately, for custom-made cakes, we need at least 2 days to confirm a preliminary order for production (it depends on the design and loading of the central kitchen)

PRICE AND DISCOUNT

How can I get a discount?

We provide a 10-15% discount to employees of governmental organizations (proof of employment is required to show in one of our branches), specifically to holders of ESAAD card, DEWA.

If you order on a regular basis from us, write at orders@katrinasweets.com your phone number.

Why are cakes expensive?

We monitor market prices to be competitive. Our price-quality ratio is the best in the UAE: in comparison with other brands with the same high-quality products, our prices are the lowest.

We use only high-quality natural ingredients and materials from Europe (France, Switzerland, Poland, etc.) to provide you with the most delicious and natural products. Our quality control team controls the process at all stages of production, storage, and delivery to provide you with premium products. As a result of the quality work of the central kitchen and all other departments, we received HASAP and ISO22000:2005 certification form the UAE government.

CHANGE, CANCELLATION, REFOUND

Can I change or cancel my order after it has been placed?

We accept changes in design, time or location 48 hours before scheduled delivery or pick up time. In case of any changes or cancellation after 48 hours, 50% of deposit amount is non-refundable. For more detailed information please visit terms and conditions page

Changes and cancellation terms & conditions for wedding cakes orders are different (requires more time) and are provided on the website weddingcake.ae .

Can I request a refund or replacement?

In some cases we provide a replacement or full refund of the amount. Please visit terms and conditions for full information regarding our refund/exchange policy.

FOR BUSINESS

How can we become your business partners?

Please email us at sales@katrinasweets.com with your inquiry

I wish to open a franchise outlet “Katrina”, what do I need to do?

To get more information about our franchise or send a request please visit the Franchise page .

What kind of products do you sell to B2B customers?

We are selling fresh and frozen bakery and cakes products. Delivery is available as well as you can pick up the products from our factory located in DIP. There are not any limitations to the production quantity. Discounted prices apply to hotels, restaurants, and cafeterias.

Please visit our B2B customer's page for more information